F.A.Q.We're here to answer all of the questions we frequently receive.
How can I contact MyHopeWear?
You can send us an email at info@myhopewear.
How do the Shirts fit?
A variety of sizes allows for customers to choose their own fit preferences, but usually our shirts are true to size.
What Is Your Basic Shipping Policy?
MyHopeWear offers standard shipping options to domestic destinations. Most orders placed through our website are shipped within 1-2 business days, unless you have a product in your order that is on back-order, then your order may take up to 2 weeks to ship. Once your order is shipped you will receive a confirmation email containing your USPS tracking number. Please allow tracking numbers 24 hours to update.
Keep in mind that we are not responsible for import costs if you live outside of the USA.
Free Shipping Offers – USPS
We offer free shipping on US orders over $99.
Do you ship internationally?
Not yet, but we will soon!
How long until my product is shipped?
Most orders should be shipped within 2 business days. In some cases, it may take up to a week.
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, and Discover, PayPal, and Amazon Pay
Do you sell wholesale?
If I don't like my shirts, can I return them?
ALL SALE ITEMS ARE FINAL & CANNOT BE RETURNED OR EXCHANGED.
Our policy lasts 35 days. If 36 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myhopewear.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We replace items if they are defective or damaged. If you need to exchange it for the same item, please file a return here.
Shipping costs are non-refundable from the original order. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
What do you do with my personal information?
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us
to contact you, for the continued collection, use or disclosure of your information,
at anytime, by contacting us at info@myhopewear.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org.
MY HOPE WEAR